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:: Volume 9, Issue 3 (8-2018) ::
3 2018, 9(3): 0-0 Back to browse issues page
Investigating the readiness of the Red Crescent Society of Isfahan Province for establishing a total quality management
Mohammad Vakili sohrfiroozani , Saeid Sharifi
Islamic Azad University of Khorasgan
Abstract:   (197 Views)
 

Abstract

 
Introduction: Total Quality Management is an approach based on which organization management, with the participation of all employees, addresses the continuous improvement of processes and the satisfaction of applicants; however, researchers suggest its feasibility, assessment and potential analysis based on established research and studies prior to implementing this approach.
 
Method: The present study is applied and aims to investigate the readiness of the Red Crescent Society of Isfahan Province for establishing a total quality management using information from managers and staff by designing and distributing a questionnaire. After collecting questionnaires, data are analyzed using SPSS-25 software.
 
Findings: Six system variables, group participation and team orientation, training, service capacity, managerial support and physical factors have been used. After analyzing the data, it is shown that the readiness of the Red Crescent Society of Isfahan province in each variable is lower than the average level.
 
Conclusion: It can be concluded that the greatness and complexity of the organization can be effective in the successful implementation of the system, so that its implementation in smaller organizations such as medical procurement is more successful than large organizations such as the Red Crescent Society and needs more deliberation and preparation.
 

 
Keywords: Total Quality Management, Red Crescent Society, Isfahan Province..
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Type of Study: Research | Subject: General
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Vakili sohrfiroozani M, Sharifi S. Investigating the readiness of the Red Crescent Society of Isfahan Province for establishing a total quality management. 3. 2018; 9 (3)
URL: http://jorar.ir/article-1-435-en.html


Volume 9, Issue 3 (8-2018) Back to browse issues page
فصلنامه علمی پژوهشی امداد و نجات Quarterly Scientific Journal of Rescue and Relief
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