دوره 13، شماره 1 - ( 12-1399 )                   جلد 13 شماره 1 صفحات 41-31 | برگشت به فهرست نسخه ها


XML English Abstract Print


Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Vakilian Sayyah M, Aghajani H A, Agha Ahmadi G A, Rahmaty M. Designing a Model of Organizational Citizenship Behavior from a Social Perspective in the Iranian Red Crescent Society. jorar 2021; 13 (1) :31-41
URL: http://jorar.ir/article-1-686-fa.html
وکیلیان مهدی، آقاجانی حسنعلی، آقااحمدی قربانعلی. Designing a Model of Organizational Citizenship Behavior from a Social Perspective in the Iranian Red Crescent Society. فصلنامه علمی پژوهشی امداد و نجات. 1399; 13 (1) :31-41

URL: http://jorar.ir/article-1-686-fa.html


چکیده:   (1321 مشاهده)
INTRODUCTION: A good organizational citizen is a thought and idea that includes various behaviors of employees such as accepting and assuming additional duties and responsibilities, following organizational rules and procedures, maintaining and developing a positive attitude, being patient, and tolerating dissatisfaction and problems in the workplace. The increase in the level of organizational citizenship behavior (OCB) in the organization makes the organization an attractive environment for work.
In other words, the desired level of OCBs affects the improvement of the performance of employees and, in general, the organization. The Iranian Red Crescent Society is one of the human-centered organizations, and observing the indicators of citizenship behavior is one of the effective factors in the success of its performance. Therefore, this study aimed to investigate the OCB from a social perspective in the Iranian Red Crescent Society.
METHODS: The present applied study was conducted based on an exploratory qualitative approach. The statistical population of this study consisted of all managers and employees of the Iranian Red Crescent Society. The required data were collected using in-depth semi-structured interviews, which reached saturation after holding 14 interviews. To analyze the data, content analysis, meta-synthesis, and fuzzy Delphi methods using grounded theory were applied. The MAXQDA software (version 10) was used in the theory analysis process.
FINDINGS: In this study, the results were classified into 78 concepts, 14 sub-criteria, and 2 main criteria, including the dimensions of citizenship behavior and the consequences of citizenship behavior. The most important dimensions of OCB consisted of the categories of helpful behaviors, individual creativity, organizational obedience, organizational loyalty, chivalry, civic virtue, and personal growth.
CONCLUSION: The results of data analysis showed that the categories of increasing performance productivity and effectiveness, promoting positive relationships among employees, boosting efficiency in resource allocation, reducing maintenance costs, creating the necessary flexibility for innovation, improving customer service, using rare resources effectively were the most important consequences of observing OCB from a social perspective in the IRCS.
متن کامل [PDF 1367 kb]   (1227 دریافت)    
گزارش کوتاه یا نامه ها : پژوهشي | موضوع مقاله: سایر موارد مرتبط با بحران، حوادث وامدادونجات

ارسال نظر درباره این مقاله : نام کاربری یا پست الکترونیک شما:
CAPTCHA

ارسال پیام به نویسنده مسئول


بازنشر اطلاعات
Creative Commons License این مقاله تحت شرایط Creative Commons Attribution-NonCommercial 4.0 International License قابل بازنشر است.

کلیه حقوق این وب سایت متعلق به پایگاه عمومی نشریات یکتاوب می باشد.

طراحی و برنامه نویسی : یکتاوب افزار شرق

© 2024 CC BY-NC 4.0 | http://www.journalsystem.ir/demo5

Designed & Developed by : Yektaweb