Author Complaint Process Author Complaint Process
| Last update: 2021/05/19 |
Before submitting an article, authors are requested to read all the guidelines and policies regarding the processing and publication of the article.
How to Complain?
Authors have the right to complain and request an explanation if they perceive any misconduct or violation of any applicable policies and ethical guidelines. Authors can raise their complaints by submitting a letter to jorar
helal-uast.ac.ir
All complaints regarding deficiencies in the work processes are investigated according to prevailing publication ethics practices.
Complaints Categorization
An author or any other scholar may submit complaints about any issues related to:
Once a complaint is received, at first, an acknowledgement is sent to the complainant, with assurance that appropriate action will be taken on the complaint within three working days, excluding the date of receipt of the complaint.
The investigation process is initiated by the journal's handling team according to the directions of the Editor-in-Chief. After the investigation is completed, a meeting is held with a complete report on the complaint. A decision is then made and forwarded to the concerned scholar through their submitted email ID.
• In the case that this initial response is felt to be insufficient, the complainant can request that their complaint be escalated to a more senior member of the team.
• If the complainant remains unhappy, the complaint may be escalated to an Executive Editor and ultimately to the Editor-in-Chief, whose decision is final.
• If a complainant remains unhappy after what the Editor-in-Chief considers a definitive reply, the complainant may complain to an external body.
Complaints that are not under the control of the Journal of Rescue and Relief editorial staff will be sent to the relevant heads of department within Higher Education Institute of Applied Science and Technology.
All received complaints are dealt with in a polite and timely manner with certainty.
How to Complain?
Authors have the right to complain and request an explanation if they perceive any misconduct or violation of any applicable policies and ethical guidelines. Authors can raise their complaints by submitting a letter to jorar
helal-uast.ac.irAll complaints regarding deficiencies in the work processes are investigated according to prevailing publication ethics practices.
Complaints Categorization
An author or any other scholar may submit complaints about any issues related to:
- Plagiarism,
- Copyright violation,
- Deception in research results or incorrect research results,
- Violations of established research standards,
- Undisclosed conflicts of interest,
- Bias in the review process,
- Unusually long article processing times,
- Unsatisfactory peer-review comments,
- Authorship issues.
Once a complaint is received, at first, an acknowledgement is sent to the complainant, with assurance that appropriate action will be taken on the complaint within three working days, excluding the date of receipt of the complaint.
The investigation process is initiated by the journal's handling team according to the directions of the Editor-in-Chief. After the investigation is completed, a meeting is held with a complete report on the complaint. A decision is then made and forwarded to the concerned scholar through their submitted email ID.
• In the case that this initial response is felt to be insufficient, the complainant can request that their complaint be escalated to a more senior member of the team.
• If the complainant remains unhappy, the complaint may be escalated to an Executive Editor and ultimately to the Editor-in-Chief, whose decision is final.
• If a complainant remains unhappy after what the Editor-in-Chief considers a definitive reply, the complainant may complain to an external body.
Complaints that are not under the control of the Journal of Rescue and Relief editorial staff will be sent to the relevant heads of department within Higher Education Institute of Applied Science and Technology.
All received complaints are dealt with in a polite and timely manner with certainty.
View: 9191 Time(s) | Print: 852 Time(s) | Email: 0 Time(s) |
0 Comment(s)
