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:: Author Complaint Process ::
 | Post date: 2021/05/19 | 
Before submitting an article, authors are requested to read all the guidelines and policies regarding processing and publication of the article.
How to complaint?
The authors have the right to complaint and ask explanation if they perceive any misconduct in any applicable policies and ethical guidelines. The authors can raise their complaints by submitting a letter to jorarhelal-uast.ac.ir
All the complaints regarding delinquencies in the work processes are investigated according to the prevailing publication ethics practices.
Complaints categorization
An author or any other scholar may submit their complaints about any issues related to:
  • Plagiarism,
  • Copyright violation,
  • Deceiving in research results or wrong research results,
  • Violations in set standard for research,
  • Unrevealed conflicts of interest,
  • Bias in review process,
  • Article processing time is unusually late,
  • The peer-review comments are unsatisfactorily,
  • Authorship issues
 
Policy for Dealing with Complaints
Once a complaint is received, at first an acknowledgement is sent to the complainant with assurance that appropriate action will be taken on complaint within three working days excluding the complaint receiving date.
The investigation process is initiated by the Journal handling team according to the directions of the Editor-In-Chief. After the investigation is over, a meeting is held with complete report on the complaint. The decision is taken in and the same is forwarded to the concerned scholar through his submitted email ID.
• In the case that this initial response is felt to be insufficient, the complainant can request that their complaint is escalated to a more senior member of the team.
• If the complainant remains unhappy, complaints may be escalated to an executive editor and ultimately the editor in chief, whose decision is final.
• If a complainant remains unhappy after what the editor in chief considers a definitive reply, the complainant may complain to an external body.
Complaints that are not under the control of Journal of Rescue and Relief editorial staff will be sent to the relevant heads of department within Applied Science Higher Education Institute Publication.
All the received complaints are dealt in polite and timely manner with a certainty.
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فصلنامه علمی پژوهشی امداد و نجات Quarterly Scientific Journal of Rescue and Relief
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