Journal of Rescue Relief

fa Evaluation of Performance of the Applied Science Centers of the Iranian Red Crescent Society Concerning Crisis Management Evaluation of Performance of the Applied Science Centers of the Iranian Red Crescent Society Concerning Crisis Management اپیدمی در بحران ها Epidemic in Crisis مطالعه موردی Case Study <div dir="ltr" style="text-align: justify;">INTRODUCTION: The present study was conducted with the aim to evaluate the performance of the applied science centers of the Iranian Red Crescent Society (IRCS) in crisis management. METHODS: In this descriptive-survey study, 167 out of 295 managers and experts of the applied science centers of the IRCS were selected on the basis of the Cochran formula. To examine the study variables, a questionnaire including 37 items and 2 parts evaluating performance and crisis management was employed. The financial, customer, internal processes, and growth and learning performances were measured in the performance assessment section, and the 6 dimensions of flexibility, inclusion, trust, risk perception, fairness, and consistency were measured in the crisis management part. The reliability, content validity, and construct validity of the questionnaires were confirmed by Cronbach’s alpha coefficient, a group of university professors, and confirmatory factor analysis (CFA), respectively. Then, inferential statistical methods such as the Kolmogorov-Smirnov (K-S) test were used to ensure the normal distribution of data, and the structural equation model, Pearson correlation test, chi-square test, two-sample t-test, and one-sample t-test were used in the LISREL and SPSS software to test the hypotheses. RESULTS: The performance of the applied science centers of the IRCS in crisis management was higher than the average level based on the balanced scorecard (BSC) model. In addition, in terms of the 4 characteristics of financial performance, customer performance, internal process performance, and growth and learning performance, the crisis management performance of this organization was at a desirable level. CONCLUSION: It seems that policymakers, while maintaining the current situation, should plan for the development of crisis management, as well as for providing the ground for continuous improvement and better performance in this area. </div> INTRODUCTION: The present study was conducted with the aim to evaluate the performance of the applied science centers of the Iranian Red Crescent Society (IRCS) in crisis management. METHODS: In this descriptive-survey study, 167 out of 295 managers and experts of the applied science centers of the IRCS were selected on the basis of the Cochran formula. To examine the study variables, a questionnaire including 37 items and 2 parts evaluating performance and crisis management was employed. The financial, customer, internal processes, and growth and learning performances were measured in the performance assessment section, and the 6 dimensions of flexibility, inclusion, trust, risk perception, fairness, and consistency were measured in the crisis management part. The reliability, content validity, and construct validity of the questionnaires were confirmed by Cronbach’s alpha coefficient, a group of university professors, and confirmatory factor analysis (CFA), respectively. Then, inferential statistical methods such as the Kolmogorov-Smirnov (K-S) test were used to ensure the normal distribution of data, and the structural equation model, Pearson correlation test, chi-square test, two-sample t-test, and one-sample t-test were used in the LISREL and SPSS software to test the hypotheses. RESULTS: The performance of the applied science centers of the IRCS in crisis management was higher than the average level based on the balanced scorecard (BSC) model. In addition, in terms of the 4 characteristics of financial performance, customer performance, internal process performance, and growth and learning performance, the crisis management performance of this organization was at a desirable level. CONCLUSION: It seems that policymakers, while maintaining the current situation, should plan for the development of crisis management, as well as for providing the ground for continuous improvement and better performance in this area. Evaluation, Crisis Management, Balanced Scorecard, Applied Science Centers, Iranian Red Crescent Society performance evaluation, crisis management, balanced scorecard, scientific and practical center, Red Crescent Society 9 14 http://jorar.ir/browse.php?a_code=A-10-425-1&slc_lang=fa&sid=1 Hura Afra Hura Afra 100319475328460010183 100319475328460010183 No MSc in Educational Sciences, Helal Applied Science Higher Education Institute, Tehran North Branch, University of Applied Sciences, Islamic Azad University, Tehran, Iran MSc in Educational Sciences, Helal Applied Science Higher Education Institute, Tehran North Branch, University of Applied Sciences, Islamic Azad University, Tehran, Iran Zahra Sabbaghian Zahra Sabbaghian Z-sabbaghian@sbu.ac.ir. 100319475328460010184 100319475328460010184 Yes Professor, School of Educational Sciences, Tehran North Branch, Islamic Azad University, Tehran, Iran - Professor, School of Educational Sciences, Tehran North Branch, Islamic Azad University, Tehran, Iran Parvin Shafiei-Moghaddam Parvin Shafiei-Moghaddam 100319475328460010185 100319475328460010185 No PhD Student, Department of Health in Disasters and Emergencies, School of Health and Safety, Shahid Beheshti University of Medical Sciences AND Faculty Member, Department of Rescue, Helal Applied Science Higher Education Institute, Tehran, Iran Correspo - PhD Student, Department of Health in Disasters and Emergencies, School of Health and Safety, Shahid Beheshti University of Medical Sciences AND Faculty Member, Department of Rescue, Helal Applied Science Higher Education Institute, Tehran, Iran Correspondence to: Zahra Sabbaghian, Email: z-sabbaghian@sbu.ac.ir