[Home ] [Archive]   [ فارسی ]  
:: Main :: About :: Current Issue :: Archive :: Search :: Register :: Submit :: Contact ::
:: Volume 3, Issue 1 And 2 (4-2011) ::
3 2011, 3(1 And 2): 0-0 Back to browse issues page
Clients and Beneficiaries Satisfaction and Its Effective Factors in Clients and visitors in Physiotherapy Section of Red Crescent Society of Hamedan
H Jalilian *, M Moradi, L Azhari
Abstract:   (2039 Views)

Abstract
Background: Nowadays, it is believed that customer-oriented culture should be considered as a main program in organizations. Thus, this paper aims to study the satisfaction and its effective factors among clients and beneficiaries at physiotherapy section of Red Crescent society of Hamedan Township.
Methods: In this applied survey research, data was collected by the researcher-made questionnaire. About 210 clients and beneficiaries of physiotherapy section were chosen in 2010; then 66 persons were selected and studied ba sed on Cochran formula.
Findings: The results show that complete satisfaction of respondents was above average in terms of gender, education and age (over 3 with criterion of 5); however, there was a meaningful relationship between clients' satisfaction with participation in care process, the efficiency of rehabilitation equipment, regulations and discipline in dealing with clients, persistence, seriousness and enthusiasm in offering services to the clients and also the center self directed in providing services.
Conclusion: According to the results, the mangers should attempt to improve beneficiaries and clients satisfaction with their participation in some activities including healing process, improvement of rehabilitation equipment quality, providing timely services, observing regulations and discipline in dealing with clients, having the emotional relationship with patients.

Keywords: satisfaction, clients, beneficiaries, Red Crescent
Full-Text [PDF 371 kb]   (367 Downloads)    
Type of Study: Research | Subject: پژوهشی
Add your comments about this article
Your username or Email:

CAPTCHA


XML   Persian Abstract   Print


Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Jalilian H, Moradi M, Azhari L. Clients and Beneficiaries Satisfaction and Its Effective Factors in Clients and visitors in Physiotherapy Section of Red Crescent Society of Hamedan. 3. 2011; 3 (1 and 2)
URL: http://jorar.ir/article-1-91-en.html


Volume 3, Issue 1 And 2 (4-2011) Back to browse issues page
فصلنامه علمی پژوهشی امداد و نجات Quarterly Scientific Journal of Rescue and Relief
Persian site map - English site map - Created in 0.05 seconds with 32 queries by YEKTAWEB 4056