1. Kraemer K., Steg J. When normality collapses from one moment to the next: a sociological theory of singular crisis. Frontiers in Sociology, 2025; 10: 1596427.
2. James R.K., Gilliland B. E. Principles of crisis intervention. Cengage Learning. 8th edition, 2016
3. Klara. Conflict management: the essential soft skills for managers in 2025. [Internet] [2025] Available from: https://www.klarahr.com/blog/conflict-management-the-essential-soft-skills-for-managers-in /2025
4. National Academies: Sciences Engineering Medicine. Defining deeper learning and 21st century skills [Internet] [2025] Available from: https://www.nationalacademies.org/projects/DBASSE-CFE-06-10/publication/13398
5. National Soft Skills Association. Why soft skills, [Internet] [2025] Available from: https://www.nationalsoftskills.org/why-soft-skills/
6. Brittanica Money. Soft Skills. Available from: https://www.britannica.com/money/soft-skills? Utm _source=chatgpt.com
7. Marks A. 8 soft skills every manager needs for maximum effect. [Internet] [Nov 5, 2025] Available from:https://crisisreadyinstitute.com/the-8-necessary-soft-skills-of-a-crisis-manager
8. Kubatrova J. Muller M. et al. Soft skills for the 21st century. [Internet] [May 14, 2025] Available from: https://link.springer.com/chapter/9-89557-031-3-978/10,1007_2?utm_source=chatgpt.com